Randy Lambert - MBA, PMP, ITIL

Professional Summary

Strategic PMO Director with 7+ years of experience in end-to-end project management, including establishing and scaling PMOs, driving successful delivery of complex projects, and aligning programs with strategic business goals. Proven expertise leading cross-functional initiatives across product, development, design, marketing, and operations while standardizing project management processes, frameworks, and tooling. Adept in SDLC, Agile/Scrum/Waterfall methodologies, and Smartsheet, with a strong focus on risk and issue management, launch readiness, and post-project evaluations that drive continuous improvement. Known for providing strategic operational oversight, acting as the primary point of contact for executive stakeholders, and executing against KPIs, budgets, and timelines. Strong ability to drive OKRs, elevate delivery maturity, and build high-performing teams across global delivery footprints. PMP-certified, with experience in fintech.

Technical Skills

• Project Management Tools: Jira, Confluence, Microsoft Project, Smartsheet
• Cloud Platforms: Microsoft Azure, AWS
• DevOps and CI/CD: DevOps Toolsets, Jira Service Management CMDBs HP, Jira, ServiceNow, Manage Engine, Fresh Service
• Visualization and Diagramming: Lucid Charts, Visio, Miro
• Project Management: Agile (Scrum, Kanban), Iterative Development, SDLC, ITIL, DevOps
• Technical Leadership: Cloud Technologies (AWS, Azure), Architecture Patterns, CI/CD
• Stakeholder/Risk Management: Communication, Collaboration, Contingency Planning
• Project Execution: Sprint Planning, Backlog Refinement, WBS Task Breakdown, Milestone Tracking

Professional Skills

• Strategic IT Leadership: Visionary approach to align IT strategies and digital transformation with corporate objectives, enhancing operational efficiency and market responsiveness.
• Project Program Management: Ability to lead project portfolios, and IT application development by managing extensive budgets, project delivery of multiple year, multiple phases, cross functional teams, influencing without authority. Led projects of up to $10M.
• Agile DevOps: Pioneered Agile adoption and DevOps practices, significantly improving delivery speed, quality, and team collaboration, and conflict resolution.
• Engagement with Stakeholders: Skilled in managing relationships with C-level executives, vendors, and cross-functional teams to ensure project success with emotional intelligence.
• Security, Compliance, and Risk Management: Implemented robust security frameworks, managed regulatory compliance, and mitigated risks across global operations in the FinTech and iGaming industry.

Certifications

• PMP
• PMI-ACP
• ITIL
• AWS
• Azure
• Scrum

Key Accomplishments

• Led 80+ complex IT and SaaS projects, driving a 30% improvement in enterprise-scale delivery efficiency in cross-functional teams.
• Established and scaled IT PMO frameworks, streamlining risk and issue management.
• Managed $10M+ project portfolios with System Integrators and global teams, ensuring on-time, on-budget delivery with zero downtime in SDLC projects.
• Directed 5 global data centre and cloud migrations, achieving 100% uptime and full compliance with ITIL.
• Provided strategic operational oversight as Associate Director of IT PMO, enabling alignment across product, development, marketing, and operations teams in Agile environments.

Career Progression

Brokerlink Insurance, Toronto

Senior Program Manager — Apr 2025 – Present Short Contract

• Implemented enterprise software solutions using Agile methodologies, modernising key business functions. Applied Service Oriented Architecture SOA, and SDLC software development lifecycle methods enhancing efficiency.
• Spearheaded Product teams and integrated technical teams for delivery of SaaS and software development projects.
• Integrated IT application with the enterprise data warehouse, streamlining data analytics, web-based reporting insights.

Flutter Entertainment PLC, Toronto Aug 2020 - Jan 2025

Associate Director – IT PMO — Nov 2021 – Jan 2025

• Liaised with executives to intake IT requests technical project scope and created the IT front door for detailed project plans for 80+ IT projects, ensuring seamless execution and governance.
• Facilitated sprint planning, backlog grooming, and iterative development across Agile teams, optimizing project delivery and stakeholder engagement. Helped set up Agile ceremonies and daily scrum.
• Managed cloud infrastructure migrations across 5 global data centres with no downtime.
• Led cross-functional teams of developers, testers, and architects, fostering a collaborative and high-performance culture. Led projects and teams of up to $10M.
• Implemented best practices for cloud infrastructure migrations, overseeing five global data centre transitions with zero unplanned downtime. Defined project scope and delivered updates on progress.
• Applied Agile and DevOps methodologies, enhancing deployment efficiency and reducing project cycle times by 30%.
• Communicated project status, risks, and updates to senior leadership, ensuring alignment with business objectives.
• Progressive career with promotions in escalation of duties and team management, helped in the Agile transformation of cloud infrastructure, migration of data centres.

IT PMO Team Lead — Jan 2021 – Nov 2021

• Established and optimised IT infrastructure audit process creating single pane of glass, achieving a 100% audit pass rate.
• Developed a Security Vulnerability Management framework, reducing cyber threats by 40% through proactive risk mitigation.
• Led the IT PMO, coaching and mentoring Agile Scrum Masters and IT Project Managers across North America and Europe.

Senior IT Project Manager — Aug 2020 – Jan 2021

• Managed the delivery of global data centre operations, ensuring high availability and compliance with industry standards and best practices – followed COBIT and ISO27001 frameworks – planned and scheduled timelines.
• Enhanced IT service desk workflows, integrating Slack with Jira and improving resolution times by 25%.
• Drove CI/CD best practices, reducing software release cycles by 30% through automation.

Goeasy Ltd., Mississauga Jan 2015 - Aug 2020

Manager IT Service Delivery — Jan 2016 – Aug 2020

• Led FinTech incident management operations, implementing data-driven Root Cause Analysis (RCA) cut Mean Time to Repair (MTTR) by 50%.
• Strengthened change management governance, chairing CAB (Change Advisory Board) meetings and ensuring seamless system deployments with zero major incidents post-release.

Manager IT Vendor Management — Jan 2015 – Jan 2016

• Negotiated vendor contracts, securing cost reductions of $500K+ and established a comprehensive RFI/RFQ/SOW framework, improving vendor accountability and performance while ensuring alignment with business and compliance requirements.

Education

• M.B.A., Master of Business Administration - Midwestern State University
• B.B.A., Bachelor of Business Administration in Finance - Midwestern State University

Certifications

• PMP PMI certification
• PMI-ACP
• Scrum Alliance's Agile Leadership
• AWS Certified Cloud Practitioner
• Microsoft Azure AZ900
• DevOps Foundations
• ITIL Practitioner
• ITIL Foundations v3
• created with vibe coding and git repo