Professional Summary
Strategic PMO Director with 7+ years of experience in end-to-end project management, including establishing and scaling PMOs, driving successful delivery of complex projects, and aligning programs with strategic business goals. Proven expertise leading cross-functional initiatives across product, development, design, marketing, and operations while standardizing project management processes, frameworks, and tooling.
Adept in SDLC, Agile/Scrum/Waterfall methodologies, and Smartsheet, with a strong focus on risk and issue management, launch readiness, and post-project evaluations that drive continuous improvement. Known for providing strategic operational oversight, acting as the primary point of contact for executive stakeholders, and executing against KPIs, budgets, and timelines.
Technical Skills
Project Management Tools
- Jira & Confluence
- Microsoft Project
- Smartsheet
Cloud Platforms
- Microsoft Azure
- Amazon AWS
DevOps & CI/CD
- DevOps Toolsets
- Jira Service Management
- ServiceNow, Fresh Service
Visualization Tools
- Lucid Charts
- Microsoft Visio
- Miro
Education
Master of Business Administration (MBA)
Midwestern State University
Bachelor of Business Administration
Finance • Midwestern State University
Certifications
Professional Skills
Strategic IT Leadership
Visionary approach to align IT strategies and digital transformation with corporate objectives, enhancing operational efficiency and market responsiveness.
Project Program Management
Ability to lead project portfolios and IT application development by managing extensive budgets, project delivery of multiple year, multiple phases, cross functional teams. Led projects of up to $10M.
Agile DevOps
Pioneered Agile adoption and DevOps practices, significantly improving delivery speed, quality, and team collaboration.
Stakeholder Engagement
Skilled in managing relationships with C-level executives, vendors, and cross-functional teams to ensure project success with emotional intelligence.
Security & Risk Management
Implemented robust security frameworks, managed regulatory compliance, and mitigated risks across global operations in FinTech and iGaming industry.
Key Accomplishments
Professional Experience
Brokerlink Insurance
Toronto, ONSenior Program Manager
Apr 2025 – Present Short Contract- Implemented enterprise software solutions using Agile methodologies, modernising key business functions using Service Oriented Architecture (SOA) and SDLC methodologies
- Spearheaded Product teams and integrated technical teams for delivery of SaaS and software development projects
- Integrated IT applications with enterprise data warehouse, streamlining data analytics and web-based reporting insights
Flutter Entertainment PLC
Toronto, ONAssociate Director – IT PMO
Nov 2021 – Jan 2025- Liaised with executives to intake IT requests, created technical project scope and established the IT front door for 80+ IT projects
- Facilitated sprint planning, backlog grooming, and iterative development across Agile teams, optimizing project delivery and stakeholder engagement
- Managed cloud infrastructure migrations across 5 global data centres with zero downtime
- Led cross-functional teams of developers, testers, and architects, fostering collaborative culture on projects up to $10M
- Applied Agile and DevOps methodologies, enhancing deployment efficiency and reducing project cycle times by 30%
- Communicated project status, risks, and updates to senior leadership, ensuring alignment with business objectives
IT PMO Team Lead
Jan 2021 – Nov 2021- Established and optimised IT infrastructure audit process, creating single pane of glass and achieving 100% audit pass rate
- Developed Security Vulnerability Management framework, reducing cyber threats by 40% through proactive risk mitigation
- Led the IT PMO, coaching and mentoring Agile Scrum Masters and IT Project Managers across North America and Europe
Senior IT Project Manager
Aug 2020 – Jan 2021- Managed delivery of global data centre operations, ensuring high availability and compliance with COBIT and ISO27001 frameworks
- Enhanced IT service desk workflows, integrating Slack with Jira and improving resolution times by 25%
- Drove CI/CD best practices, reducing software release cycles by 30% through automation
Goeasy Ltd.
Mississauga, ONManager IT Service Delivery
Jan 2016 – Aug 2020- Led FinTech incident management operations, implementing data-driven Root Cause Analysis (RCA) cutting Mean Time to Repair (MTTR) by 50%
- Strengthened change management governance, chairing CAB meetings and ensuring seamless system deployments with zero major incidents post-release
Manager IT Vendor Management
Jan 2015 – Jan 2016- Negotiated vendor contracts, securing cost reductions of $500K+ and established comprehensive RFI/RFQ/SOW framework, improving vendor accountability and performance